Mortgage customers 'less satisfied' with government-backed banks
Government-backed banks trail commercial rivals in terms of customer satisfaction, according to a survey.
Figures published by Which? Money showed that Bank of Scotland, owned by Lloyds Banking Group, recorded the lowest score with a customer satisfaction score -rep of 41 per cent.
Halifax, which is also owned by Lloyds, was not far behind with 44 per cent and Northern Rock and Lloyds TSB also registered under 50 per cent.
This compares with firms such as firstdirect, which scored 96 per cent.
What may be of more of concern to potential first-time buyers is data from Hometrack and Nationwide Building Society both revealing a rise property prices.
In addition, various reports have suggested that not only are house hunters struggling to get a loan, but are also finding it difficult to afford a deposit.
Figures showing mortgage customer dissatisfaction may encourage more people to consider looking for property to rent in the London borough of Barking and Dagenham or elsewhere in the country.
By Charles Mackay
Published 30th April, 2010
© 2010 Estates IT Limited
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More people may be encouraged to consider looking for property to rent in the borough of Barking and Dagenham or elsewhere in the UK after it was revealed that government-backed banks lag behind rivals in terms of keeping mortgage customers happy.